This policy outlines the types of information that we may collect from you when you contact us with an enquiry or use our website, and our practices for collecting, using, maintaining, protecting and disclosing that information.

Lemonade qualifies as a Data Controller under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (“GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.

What information do we collect?

We will only collect information provided by you which is essential to our operations and enables us to provide you with better service and respond to your enquiries, such as your name, job title, organisation, email address, phone number and organisation address.

We may store email communications between you and Lemonade for the purpose of providing you with a service and responding to requests.

We may use performance tracking tools, such as Google Analytics to gather information regarding your use of our website so that we can improve your user experience and provide you with more relevant content and services.

We may also collect information about your internet connection, the equipment you use to access our website and your Internet Service Provider. This information does not include any information about you personally and does not allow anyone to identify you individually.

What do we do with your information?

We will only collect information that is deemed reasonably necessary to enhance your visit to our website and provide a service to you.

We may use personally identifiable information to communicate with you and your organisation and to deliver good and services. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary.

We will retain the information we collect from you for a maximum period of five years, or less if it is no longer necessary to provide a service to you. After the expiry of this period, we undertake to delete any information we have collected from you.


Lemonade won’t transfer information about you to third parties to provide or facilitate third-party advertising to you. We won’t sell information about you. We may share your account information with third parties in some
circumstances, including:
(1) with your consent,
(2) to a service provider or partner who meets our data protection standards,
(3) when it is required by law.

Right to withdraw consent

You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at

Subject access request

You have a right to see what personal data we hold about you. To obtain a copy of any information we hold about you please email:

If you would like to review, change or delete personal data we have collected from you, or permanently delete your account, please contact us at

How we protect your information?

We have implemented appropriate measures in the form of various technical, physical and other means, including, but not limited to standards regarding the security of our electronic systems and databases. These means aim at improving the integrity and security of the data that we collect and maintain. However, even the best security measures cannot guarantee the full elimination of all risks. If we learn of any violation or breach to our security systems, we will attempt to notify you so that appropriate protective steps can be taken.


We use cookies and other tracking technology such as Google Analytics to improve your browsing experience on our website, analyse our website traffic, and to understand where our visitors are coming from. By browsing our website, you consent to our use of cookies and other tracking technologies. Cookies and Google Analytics do not identify you personally.

You can refuse the use of cookies from our website by adjusting your browser settings or by declining them. To find out more about cookies, please visit

Changes to this policy

Lemonade reserves the rights to change this Privacy Policy at any time. Please check this page periodically for changes.